Privacy Policy

Last updated: 16 December 2025

Privacy Policy

At Monixa we understand the security and privacy of your personal data is important to you, so we apply strict security standards to how we store and use your personal data. Please read this policy carefully to understand our practices.

This privacy policy, together with our website terms and conditions set out the basis on which we process any personal data collected by us or provided by you.


What is a Privacy Policy?

This Policy (the “Policy”) has been prepared by Monixa to explain how we meet our obligations under the Data Protection Act 2018 (the “Act”) and the EU General Data Protection Regulation (“GDPR”). “You” and “your” means the customers who apply to use our services.


We aim for transparency and to help you understand what data we collect from you, why we collect it and what we do with it. This policy provides you with information on how we do this, and how we keep your data secure. At Monixa we want to ensure it is clear to you what data we hold about you, how you can request for it to be removed, updated or transferred. This policy is intended to enable our customers to make informed decisions when using our site and services. Please take some time to read and understand this policy, alongside our Terms of Use and Cookie Policy. For the purpose of this policy “customers” refers to individuals who have completed email verification, and who are users of our Site and/or Services.

Monixa, who we are and who is responsible for the data we collect?

Monixa Ltd ("MONIXA.CO.UK", "we", "us" and "our") is a company registered in England and Wales with company registration number 08046177, having its registered office at Unit 16, Clacton Enterprise Centre, 1-2 Davy Road, Clacton-on-Sea, Essex, CO15 4XD. Monixa is authorised and regulated by the Financial Conduct Authority FRN 672828, and we provide short term personal loans to consumers in the UK.


Monixa is registered with the Information Commissioner’s Office with registration number ZB870450 and will act as Data controller in accordance with the provisions of GDPR. This is determined by the fact that we decide for which purpose your personal information is used. Please see contact section below should you have questions about this.

What type of information we collect from you

We may collect and process the following data: During the application process when completing our application form on www.monixa.co.uk (our website). The following information is collected; name, address, email, telephone number. It may also include your date of birth, gender, marital status, number of dependants, employment details, residential details (such as status and time at address) and financial information (such as bank account details).


  • Information you may provide by filling in a form on a lead generation site which would include some of the information noted above.
  • Information we obtain from you or from third parties, such as credit reference agencies (‘’CRA’s’’) ( who may search the Electoral Register) and or fraud prevention agencies (‘’FRA’s’’) or other relevant third party agencies that support our checks during an application process for a loan or service.
  • Details about your device such as, type of device, unique device identifier (IMEI number, MAC address, mobile network provider, Mobile operating system, mobile browser being used, time zone. If you are utilising a computer, we also collect details such as; Traffic, collection and communication data from visiting our website, IP address, browser type, operating type and data automatically collected when you consent to cookies (Read cookies policy for more information)
  • Details of any transactions you may carry out via out website/my account portal and of the fulfilment of your loan.
  • Correspondence and records of any contact we have with you, including calls (which may be recorded for training and monitoring purposes), emails, texts. Summary of any discussions, complaints and investigation supporting this process.

Outlined below is how we may utilise your personal data:

Purpose

  • To process your application and make decisions about it.
  • Verify your identity when you apply for our products and services.
  • Check your eligibility.
  • Assess and analyse your income and expenditure.
  • Provide services in relation to our website including our account login area which facilitates making repayments, monitor your account, viewing your personal data and applying for new lending products.
Lawful Basis for Processing

Legitimate Interests

Your personal information is required so that we can assess your application.


Contract

Before entering into an agreement with you we are conducting the necessary checks.

Without this information we cannot enter into an agreement with you.

  • To communicate with you and other individuals.
  • Via Emails, letters, SMS, telephone calls, live chat, automated message and in applications.
  • To contact you with promotions or offers that may be of interest.
  • Informing you of products and services we offer.
Lawful Basis for Processing

Legitimate Interests

We require your personal information so you can make applications to us and receive a loan.


Contract

To allow us to perform a contract we have with you.


Consent

We will gain your consent during our application to process certain information about you.

  • To assess your creditworthiness, affordability and for debt recovery purposes.
  • We use information we receive from third party business partners including the use of Credit Reference Agencies (CRAs) and Fraud Prevention Agencies (FRAs) to make lending decisions and for the prevention of fraud and money laundering.
Lawful Basis for Processing

Legitimate Interests

We require your personal information so you can make applications to us and receive a loan.


Contract

To allow us to perform a contract we have with you in relation to collections.

  • To assist in the administration of products and services offered to you, which will be a contract between us if entered.
  • Undertake financial reviews.
  • Trace your whereabouts and recover any debt you owe.
  • Let you know about important changes to our products and services or how they operate.
Lawful Basis for Processing

Contract

To allow us to perform a contract we have with you.

  • To allow Monixa to pass your details on to our panel of affiliates if we are unable to offer you a loan following our underwriting assessment.
Lawful Basis for Processing

Consent

We need your positive and informed consent to be able to pass your details on in this way.

  • For compliance with regulatory and legal requirements.
  • Monitoring accounts and their use to detect, prevent, investigate and/or report fraud, financial crime, bribery, terrorism, security breaches and misrepresentation.
  • Update, administer, manage our records for accuracy and completeness, including but not limited to meeting legal, regulatory and compliance requirements such as regulatory reporting requirements, record maintenance and anti-money laundering.
Lawful Basis for Processing

Legal Obligation

Necessary for compliance with a legal obligation.

  • To allow us to investigate and respond to complaints and queries, and received feedback e.g. testimonials.
Lawful Basis for Processing

Legitimate Interests

To enable us to consider and respond to issues or feedback you may have in relation to our products.

  • For audit and statistical purposes.
  • To gather management information to use in our statistical analyses, modelling and business reports to help develop and improve the products we offer.
  • To help us gain a more in depth understanding of your use of our products, for example, frequency, locations, amount or payments and other transactions.
Lawful Basis for Processing

Legitimate Interests

We require your personal information so that we can assess your application and provide our products and services.

  • Information gathered from publicly available sites e.g. social media – Facebook, Twitter, LinkedIn.
  • We may use this information to help manage your account.
Lawful Basis for Processing

Legitimate Interests

We require this information to better understand you.


Contract

To allow us to perform a contract we have with you in relation to collections.

  • For automated decision making – this helps us ensure that decisions are made fairly, accurately and efficiently.
  • We will use this information to conduct underwriting analysis on your loan application.
  • We will also develop a marketing profile for you to prioritise our marketing communications and determine how useful they may be for you.
Lawful Basis for Processing

Legitimate Interests

We require this information to better understand you.

  • Special category/ Sensitive Data – this includes:
    • race or ethnic background;
    • political views;
    • religious or philosophical beliefs;
    • whether they belong to a trade union;
    • health information;
    • information about their sex life or sexual orientation.
  • We may use this information to better understand your needs, allowing us to offer personalised solutions.
Lawful Basis for Processing

Legal Obligation

Necessary for compliance with a legal obligation.


Legitimate interest

We require this information to better support you and to understand your needs.

Who we share Personal Data with

We have trusted relationships with carefully selected third parties who perform services on our behalf. All affiliates are bound by contract to ensure security of your Personal Data.


When we use third party services, the providers act as agents when they perform tasks on behalf of and under instruction of Monixa.


These third parties must agree to use Personal Data only for the purposes for which they have been engaged by us and must either:

  • Process it in a territory which the UK has determined provides an adequate level of protection for Personal Data; or
  • Implement appropriate safeguards to protect Personal Data, including transferring it in accordance with an applicable transfer mechanism such as International Data-Transfer Agreement.

We may share your Personal Data with the following:

  • Alternative Lenders.
  • Credit Reference Agencies.
  • Customer Service Providers.
  • Collections Agencies.
  • Debt Purchasers.
  • Purchasers – if our business or a substantial portion of its assets are purchased by a third party (where Monixas Customers Personal Data could be one of the sold assets.)
  • To enforce any of our terms and conditions.
  • Fraud Prevention or Law Enforcement Agencies – in the event false or inaccurate information is provided and fraud is identified. We and other organisations may also access and use this information to prevent fraud and money laundering.
  • If we are required or compelled to do so by any legal authority, as required by law or when we believe that a disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.

Third parties we may share information with:

  • T Dot UK Ltd
  • Nouveau Finance Limited
  • Opos Limited
  • WorldPay
  • Acquired Ltd

Please note that for full details on how we may use your Personal Data to determine and/or provide loan facilities, customers should read the "USE OF YOUR PERSONAL INFORMATION" section from the Regulated Credit Agreement and Terms

Payment Processing and your Personal Data

We use secure payment processing to ensure the safety of your transactions. Your payment data may be processed in one of the following ways:


1. Direct Payment Processing (PCI-DSS Compliant Processing)

When you make a payment on our systems, we process your card details through Payment Card Industry Data Security Standard (PCI-DSS). PCI-DSS is a global standard that provides secure handling of payment card information. We use industry-standard encryption and security measures to protect your data.


2. Third-Party Payment Processing

For some instances, we will use a trusted third-party Payment Service Provider (PSP) to process transactions. When payments are made through a PSP, we do not store or process the payment details directly. The PSP will receive the payment information, and they will process the payment in line with their own privacy policy and security standards.

How we will share your information

  • Our products and services can be delivered in collaboration with our affiliates.
  • This means we may need to share your information with those partners to provide the products or services you requested.
  • We will only disclose your information to third parties when we have your explicit consent to do so via an ‘opt in’ mechanism in our application form.
  • We may also share Personal Data with associated group companies (this is any company linked to us in some way by common owners or management) for the purposes of:
    • the provision of products and service you requested;
    • for consumer profiling and market research;
    • to contact you about related products and services, offers and events.

If you give consent via the opt in process, we may also share your Personal Data with selected third parties for the following reasons:

  • in relation to offers they feel might be of interest to you;
  • for other products that may suit your needs;
  • to collect your feedback, suggestions, or opinions on current products;
  • for editorial, survey, research and product development purposes.

Customer Testimonials

We post customer testimonials, which could include Personal Data, on our Site as well on other sites related to the Monixa Ltd brand.

Sources we receive information from

Some of the third parties we work with may provide information about you to us. These third parties include:


  • credit reference agencies;
  • fraud prevention agencies;
  • business partners;
  • sub-contractors in technical, payment and delivery services;
  • advertising networks;
  • analytics providers; and
  • search information providers.

Credit Reference Agencies

When you make an application, we will perform identity and credit checks with credit reference agencies (“CRAs”). If approved, during the term of your loan, we may make occasional additional searches with CRAs to manage your account.

We will supply your customer information to CRAs, who in return, will send us information about you.

This typically includes information from your credit file, details about your current financial situation and your financial history.

CRAs gather information from public sources (e.g. the electoral register) as well as from other financial institutions who share details about a customer's credit, financial circumstances and history, and any fraud prevention details. We will use this information to:


  • Assess your creditworthiness and determine whether you can afford to take the product;
  • Verify the accuracy of the data you have given to us;
  • Prevent criminal activity, such as fraud and money laundering;
  • Manage your account(s);
  • Trace and recover debts;
  • Ensure any offers we give you are appropriate given your circumstances.

We will continue to exchange information with CRAs while you have an active account with us. We will inform CRAs about your settled accounts. If you take out a loan and do not make repayments on time or repay in full, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.


When CRAs receive a search from us they will place a marker on your credit file which can be seen by other lenders.

If you tell us that you have a spouse or financial associate, we will link your records together, so you should disclose this information and discuss this with them before making any application. This link will be recorded by CRAs and will remain on your credit files until either party files for a disassociation.


The identities of UK credit reference agencies, their role also as fraud prevention agencies, the data they hold, how they use and share Personal Data, data retention periods and data protection rights with the Credit reference agencies are explained in more detail within the Credit Reference Agency Information Notice (CRAIN) at www.transunion.co.uk/crain.


The Credit Reference Agency that Monixa works with is TransUnion


  • Website: TransUnion UK | An Information & Insights Company
  • E-mail: UKConsumer@transunion.com
  • Telephone: 0330 024 7574
  • Post: TransUnion Consumer Services Team, PO Box 647, Unit 4, Hull HU9 9QZ
Fraud Prevention Agencies

We will share Personal Data with fraud prevention agencies our active and potential customers.


The data that we share will be used by Fraud Prevention Agencies to verify your identity, and to prevent fraud and/or money laundering.


If fraud is identified, this could prevent you from accessing certain services, finance or employment.


For further details about how your information can be used by Fraud Prevention Agencies (and your Individual Data Rights), you can go to the Cifas National Fraud Database fair processing notice (www.cifas.org.uk/fpn).


If you provide false or inaccurate information and we suspect that any unlawful activity such as fraud or money laundering has occurred, this will be recorded, and we may pass details to fraud prevention agencies.


We and other organisations may also access and use this information to prevent any unlawful activity, such as fraud and money laundering, including when:


  • Checking and verifying your identity;
  • Checking and verifying details on applications for credit, credit related or other financial products and facilities;
  • Managing credit, credit-related or other financial products and facilities;
  • Recovering debt;
  • Checking details on proposals and claim for all types of insurance.

Data Retention

We store personal data in accordance with current laws, for a minimum of 5.5 years from either:


  • the date your account was closed;
  • the date you last used our services.

We can hold information regarding loan accounts which is classed as non-personal information for a longer period when necessary for:


  • legal proceedings;
  • to address claims;
  • to make remediation payments.

Your Individual Data Rights and How to Access your information

You have the following rights in relation to the personal data we hold about you. If you would like to exercise any of these rights, please contact us using the details set out in How to Contact Us.


Your Right to Object

  • You can ask us to stop processing your personal data, and we will do so, if we are relying on our own or someone else’s legitimate interest to process the personal data, except if we can demonstrate compelling legal grounds for the processing; or processing the personal data for the purposes direct marketing.
Your Right to Withdraw Consent

  • If we rely on your consent (or explicit consent) as our legal basis for processing personal data, you have the right to withdraw that consent at any time.
  • Please note that this will not affect the usage of your data that took place before consent was withdrawn.
  • Withdrawing your consent could affect the types of services that we can provide. If this is the case, we will inform you and work to find alternative options to continue supporting you.
  • You can exercise your right of withdrawal by contacting us or by using any other opt-out mechanism provided such as an unsubscribe link in emails.
Your Right to Erasure

  • You can ask us to delete or remove personal data in some circumstances, such as where we no longer need it or if you withdraw consent.
  • If we have shared your personal data with others, we will let them know about the erasure where possible.
  • If asked, where possible and lawful to do so, we will also tell you who we have shared their personal data with so that you can contact them directly to get it amended.
Your Right to Data Portability

  • You have the right, in certain circumstances, to obtain personal data you gave us (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer it to a third party of your choice.
Your Right to lodge a complaint with the Supervisory Authority

  • If you have a concern about any aspect of our privacy practices, including the way we have handled their personal data, please contact us using the contact details provided in the Contact Us section.
  • If you would like to get further information, you can contact our Data Protection Officer through dataprotection@monixa.co.uk
  • You can also report any issues or concerns to the Information Commissioner’s Office here.
Your Right of Access

  • If you ask, we will confirm whether we are processing your personal data and, if so, provide you with a copy of such data (along with certain other details).
  • If you submit a request, we will take reasonable steps to verify your identity before taking any action, and this is to safeguard your information from fraud.
Your Right to Restrict Processing

  • You can ask us to ‘block’ or suppress the processing of personal data in certain circumstances such as where you contest the accuracy or object to us processing it for a particular purpose.
  • This may not mean that we will stop storing your personal data but, where we do keep it, will inform you if we remove any restriction placed on personal data to stop us processing it further.
  • If we have shared personal data with others, we will let them know about the restriction where it is possible for us to do so.
  • If asked, where possible and lawful to do so, we will also tell you who we have shared their personal data with so that you can contact them directly to get it amended.
Your Right to Rectification

  • If the personal data we hold about a you are inaccurate or incomplete, then you are entitled to have it rectified.
  • If we have shared your personal data with others, we will let them know about the rectification where possible.
  • If asked, where possible and lawful to do so, we will also tell you who we have shared their personal data with so that you can contact them directly to get it amended.
Your Rights in relating to Automated Decision-making and Profiling

  • You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects them, unless such profiling is necessary for the entering into, or the performance of, a contract between us.

Cookies

  • We use cookies to identify you and distinguish you from other users of our sites.
  • This will help us to provide a better experience when you access our site, and helps us make changes to improve our site.
  • For further details about the cookies we use, please refer to our Cookie Policy.

Marketing and opt-out rights

  • When you visit our site, and give express consent via the ‘opt-in’ tick boxes, you agree that we can contact you using the email you provided in your application to:
    • assist with completing your application;
    • review you request or support needs;
    • discuss other products or services we can offer;
    • you can opt out of receiving marketing communications (from us or any of our affiliates) either by selecting the ‘unsubscribe’ links in our emails, or by going into your account on the Monixa site and changing your marketing preferences.
  • If you choose to opt out of marketing communications, we will work to enact your decision within 10 business days.
  • If you make a request to opt out, we will take reasonable steps to authenticate your identity before taking any action.
  • If you have provided consent for us to share your information with our selected third parties, they may contact you or send offers.
  • Please note that while we will only work with carefully selected partners, we are not responsible for the actions or services of our affiliates.
  • If you wish to stop receiving marketing communications from these third parties, you will need to contact them directly.

Use of our site by Children

  • We do not offer or provide our services to children under the age of 18, and we do not market to them.
  • We will collect data about all users of and visitors to our site through cookies, and we recognise that some of these may be children.
  • These visitors, which could include children, will be able to see our website and may be subject to the online financial promotions or marketing materials.

Security and Retention of Information

  • We are aware of how important the data we collect from and about you is, and we therefore utilise appropriate measures to protect this information.
  • We take precautions to protect Personal data from alteration, destruction, disclosure, loss, misuse and unauthorised access.
  • Any data stored on computers is encrypted and we limit access using secure web pages.
  • We also set up firewalls and other security protocols to protect our servers from external attack.
  • We train our employees about how to properly manage Personal Data.
  • We also require any companies we work with to protect the security of the Personal Data that they handle.
  • If you provide any sensitive information (e.g. bank account details) we will encrypt this information using secure socket layer technology.
  • We will only keep your data for as long as required, for the purposes for which we collected it, to provide our services and to operate our legitimate interests or where required by law.
  • We will also take all reasonable steps to ensure that any data we collect is accurate, up to date and relevant for the intended purposes.

Third-Party Links

  • Our Site may contain links to third party websites.
  • If you click a link to any of these websites, please be aware that they will operate under their own privacy policy and terms, and as such we are not responsible or liable for any of the content or services on these sites.

International Data Transfers

  • Monixa Ltd works with affiliates and vendors who may be based in third countries, which means that Personal Data could be stored and processed by us or our affiliates for the delivery of services.
  • If you provide Personal Data for the purpose stated, you acknowledge that this data could be transferred to store in third countries outside of the UK. We will take the necessary steps to safeguard Personal Data in line with UK GDPR and our contractual obligations.
  • We would only transfer Personal data if we or our affiliates:
    • process it in a country that has been deemed to have a sufficient level of protection for Personal Data by the UK;
    • implement safeguards to protect Personal Data, such as transferring it accordance with relevant mechanisms.

Changes to this Privacy Policy

  • We may update to this Privacy Policy over time.
  • This Privacy Policy was last updated on 16 December 2025.
  • To ensure that you are always aware of how we use Personal Data, we will update this Privacy Policy to reflect any changes to how we will use Personal Data.
  • We would also update this policy to comply with any changes in relevant laws or regulatory requirements.
  • We encourage you to review this Privacy Policy periodically so that you are aware of how we use your Personal Data.
  • This Privacy Policy will be displayed on-screen, and you will be required to read and accept the terms to continue with an application and to use our Site.

Contact Us

If you have any questions or concerns about the use of Your Personal Data as described above, you can contact us by:


  • Telephone: 0330 002 70685 (between Monday to Friday 9am-5pm
  • Live Chat
  • Post: Unit 16, Clacton Enterprise Centre, 1-2 Davy Road, Clacton-on-Sea, Essex, CO15 4XD.
  • Website: www.monixa.co.uk

Company Information

  • Monixa is a limited liability company registered in the Essex, United Kingdom under number 08046177 at the registered address: Unit 16, Clacton Enterprise Centre, 1-2 Davy Road, Clacton-on-Sea, Essex, CO15 4XD.
  • Monixa Authorised and regulated by the Financial Conduct Authority. Our FCA Registration number is 672828.
  • We are licensed by the Information Commissioner’s Office (Registration Number: ZB870450).